Tag: #communication

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Humor is constructive – Why laughing about climate change can open paths to solutions

Is it okay to laugh heartily even when the situation is serious? Yes, because it is precisely in these situations that humor can help journalism to make formats interesting even for people who might not care otherwise. A plea for more humor – in everyday life and at work.

Doom-scrolling rarely works. Research shows that journalism on climate change is more likely to have an impact if it not only highlights the many different issues involved, but also offers a few solutions. People who report that they regularly avoid the news would like to see more offerings that give them hope and explain things, rather than having to digest the same drama over and over again. This is also confirmed by the Reuters Institute’s latest Digital News Report. But what about humor? Is it okay to laugh heartily, even when the situation is serious?

One might seek permission posthumously from great humorists. In the 1942 comedy “To Be or Not to Be,” director Ernst Lubitsch even had his actors joke about concentration camps while World War II raged outside. But it’s not just about being allowed to joke – subject to a few rules, of course. Evidence suggests that humor is particularly effective at spurring people to action. This is, because jokes convey unpleasant truths the light way. They hold up a mirror to people without making them feel guilty, and for that very reason invite them to reflect about their behavior.

Laughing at yourself instead of feeling guilty

This also works when it comes to climate change. Matt Winning is a Scottish environmental economist. After work, he often climbs up London stages as a stand-up comedian; for a few years now, he has been combining hobby and profession. “We have to make content for people we don’t make content for,” he said in an interview for the report “Climate Journalism That Works: Between Knowledge and Impact.”

His shows, he says, are not so much for environmental professionals, activists and policy experts, as for those people who have been more peripherally involved with climate action. He says he is touched when such guests linger around at the end of the show to tell him that they have now got rid of their car, given up on flying for their summer vacations or found out about heat pumps. In his book “Hot Mess: What on earth can we do about climate change?” Winning tries to get people to understand the topic in a playful way.

Maxwell Boykoff and his colleague Beth Osnes are trying out something similar at the University of Colorado in Boulder. They had initiated the ” Inside the Greenhouse” project as a collaboration between the departments of theater and environmental policy. They published their first findings from it in an academic article in 2019: A light approach to the issues around climate change helps students confront their own feelings, especially fears, deal with them creatively and become better climate communicators, they said.

Why humor can help at the working place

Professors Jennifer Aaker and Naomi Bagdonas teach humor in management at Stanford Business School. In their book “Humour, Seriously – Why Humour is a Secret Weapon in Work and in Life” they describe the role that cheerfulness can play in achieving (business) goals. Humor builds community, strengthens problem-solving skills and resilience. Managers who can laugh at themselves appear close and authentic.

In journalism, young people in particular appreciate humorous formats. It is important to them that content is useful, but they also like it to be fun. A study published in 2021 by the Annenberg School for Communication at the University of Pennsylvania found that young consumers remembered news better when it was presented in a humorous way. More brain regions would be activated during laughter. The rise of TikTok as a channel for news delivery – also documented in the recent Digital News Report – shows how quickly a platform specializing in lighter fare can catch on.

Of course, humor will always be just a complementary form of communication. This is the case also because only a few people have mastered the subject to perfection. For example, one basic rule is: Humor works when you punch up or among your peers. Anyone who makes fun of those conceived to be less powerful is most likely to miss the mark – which is why joking is a tightrope walk for leaders. In any case, what someone laughs at and what jokes he or she makes depends on the cultural context but also reveals a lot about character. As Aaker and Bagdonas write, “Humor is a kind of intelligence you can’t fake.”

This text first appeared in German as an Op Ed on Focus online on June 23, 2023. It was translated with www.DeepL.com/Translator and edited. 

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Free speech in the digital age – a constructive approach

Digital platforms have fundamentally changed the way we communicate, express and inform ourselves. This requires new rules to safeguard democratic values. As the Digital Services Act (DSA) awaits adoption by the EU, Natali Helberger, Alexandra Borchardt and Cristian Vaccari explain here how the Council of Europe’s recently adopted recommendation “on the impact of digital technologies on freedom of expression” can complement the implementation of the DSA, which aims to update rules governing digital services in the EU. All three were members of the Council’s expert committee that was set up for this purpose, working in 2020 and 2021.

When Elon Musk announced his original plan to buy Twitter and, in his words, restore freedom of speech on the platform, EC Commissioner Thierry Breton quickly reminded him of the Digital Services Act (DSA). According to the DSA, providers of what it defines as ‘Very Large Online Platforms’ will have to ‘pay due regard to freedom of expression and information, including media freedom and pluralism.’ They will have to monitor their recommendation and content moderation algorithms for any systemic risks to the fundamental rights and values that constitute Europe. A video of Musk and Breton in Austin, Texas, shows Musk eagerly nodding and assuring Breton that “this all is very well aligned with what we are planning.”

But what exactly is well aligned here? What does it mean for social media platforms, such as Twitter, to pay due regard to freedom of expression, media freedom and pluralism? While the DSA enshrines a firm commitment to freedom of expression, it only provides limited concrete guidance on what freedom of expression means in a platform context. So when Musk was nodding along like an eager schoolboy, whilst his intentions may have been sincere there is also a realistic chance that he had no concrete idea of what exactly he was agreeing to.

The Council of Europe’s recently adopted recommendation “on the impact of digital technologies on freedom of expression” provides some much-needed guidance.

The leading fundamental rights organisation in Europe

The Council of Europe is the largest international fundamental rights organisation in Europe. Distinct from the European Union, the Council’s EU member states and 20 more European states develop joint visions on European values and fundamental freedoms, as enshrined in the European Convention of Human Rights and interpreted by the European Court of Justice. Article 10 of the ECHRdefines freedom of expression as “the freedom to hold opinions and to receive and impart information and ideas without interference by public authority and regardless of frontiers.”

European media laws and policies have been significantly shaped by the Conventions, recommendations and guidelines of the Council. One of the most recent expert committees of the Council was tasked with preparing a recommendation on the impacts of digital technologies on freedom of expression, as well as guidelineson best practices for content moderation by internet intermediaries. The guidelines are already described here and here. In this post, the rapporteurs and chair of the Committee briefly summarise the key takeaways from the recommendation (for a full list of experts involved in the making of the recommendation, please see here). In so doing, we will explain the guidelines and address the question of how they complement and add to the recently agreed on DSA.

A value-based approach

The recommendation lays down principles to ensure that “digital technologies serve rather than curtail” freedom of expression and develops proposals to address the adverse impacts and enhance the positive effects of digital technology on freedom of expression. Here we note a first difference with the DSA. The DSA takes a risk-based approach: for example, Art. 26 requires Very Large Online Platforms to identify the risks and dangers that their recommendation and content moderation algorithms pose for fundamental rights and society. As such it focuses on the negative implications of technology.

In contrast, the Council of Europe Recommendation takes a value-based approach. It first clarifies that these technologies have an essential, positive role in a democracy by opening up the public sphere to more and diverse voices. According to the Council, the “digital infrastructures of communication in a democratic society” need to be designed “to promote human rights, openness, interoperability, transparency, and fair competition”. This value-based approach to digital technology acknowledges the need to mitigate risks, but goes one step further and demands that states, companies, and civil society actors work together to realize technology’s positive contribution to democracy and fundamental rights. It is vital to notice this difference, as both a risk-based and value- and opportunity-based approach will set the agenda for research and innovation.

Digital infrastructure design and the creation of counter-power

Where the DSA takes an application or tool-based approach, the recommendation adopts a broader media ecology perspective. The DSA addresses algorithmic content moderation, news recommenders and curation first and foremost as related to specific digital tools and applications. The recommendation takes a different approach and acknowledges that all those digital tools and applications together form the wider digital communication infrastructure that democracies rely on. According to the recommendation, these digital communication infrastructures should be designed to proactively promote human rights, openness, accessibility, interoperability, transparency and fair competition.

One key recommendation that arises from this media ecology view of digital technology is for states to proactively invest in and create the conditions to enhance economic competition and democratic pluralism in and on digital infrastructures. Other key recommendations include stimulating the digital transformation of news organisations, promoting open-source software, and investing in public service media. The recommendation also explicitly stresses the essential democratic role of local and regional media and the need to tackle concentration in terms of both economic dominance and, crucially, the power to shape public opinion. The recently adopted  Council of Europe recommendation on creating a favourable environment for quality journalism complements the document and provides more detail in this particular area.

Transparency, accountability and redress as a joint responsibility of states and internet intermediaries

Transparency and explainability are essential in both the recommendation and the DSA. Like the DSA, the recommendation requires internet intermediaries to provide adequate transparency on the design and implementation of their terms of service and their key policies for content moderation, such as information regarding removal, recommendation, amplification, promotion, downranking, monetisation, and distribution, particularly concerning their outcomes for freedom of expression. The recommendation highlights that such information must ensure transparency on different levels and with different goals, including empowering users, enabling third-party auditing and oversight, and informing independent efforts to counter harmful content online. In other words, transparency is a multi-faceted and multi-player concept.

Having said that, whereas the DSA places the burden of providing transparency in the first place on platforms, the Council of Europe’s recommendation also ascribes responsibility to states and regulators. It advocates that states and regulators “should ensure that all necessary data are generated and published to enable any analysis necessary to guarantee meaningful transparency on how internet intermediaries’ policies and their implementation affect freedom of expression among the general public and vulnerable subjects.” States should also “assist private actors and civil society organisations in the development of independent institutional mechanisms that ensure impartial and comprehensive verification of the completeness and accuracy of data made available by internet intermediaries.” This approach complements the DSA in at least two respects: it assigns states a responsibility to ensure the accessibility and usability of such information, and it supports the development of independent systems of quality control (rather than relying exclusively on the mechanisms of Art. 31 DSA).

The extensive transparency mechanisms must be seen in the context of the recommendations on contestability. Transparency can be a value in itself, but as a regulatory tool, transparency obligations are primarily intended to empower subjects to take action. Consequently, the recommendation includes an obligation for states to ensure that any person whose freedom of expression is limited due to restrictions imposed by internet intermediaries must be able to seek timely and effective redress. Interestingly, the recommendation also extends this right to the news media: news providers whose editorial freedom is threatened due to terms of service or content moderation policies must be able to seek timely and effective redress mechanisms, too.

Actionable and empowering media literacy

The Council of Europe has a long tradition of supporting and developing media literacy policies, and this recommendation is no exception. The recommendation promotes data and digital literacy to help users understand the conditions under which digital technologies affect freedom of expression, how information of varying quality is procured, distributed and processed and, importantly, what individuals can do to protect their rights. As in other domains, the recommendation stresses the positive role that states can play. States should enable users to engage in informational self-determination and exercise greater control over the data they generate, the inferences derived from such data, and the content they can access. Although it is undeniable that the complexity of digital information environments places a higher burden on citizens to select, filter, and evaluate the content they encounter, the recommendation aims to promote processes and practices that reduce this burden by enhancing user empowerment and control.

Independent research for evidence-based rulemaking

In current regulatory proposals, there is a growing recognition of the role that independent research must play. Among other things, research can help to:

  • identify (systemic) risks to fundamental rights, society and democracy as a result of the use of algorithmic tools,
  • monitor compliance with the rules and responsibilities that pertain to those using those tools,
  • develop insights on how to design technologies, institutions and governance frameworks to promote and realise fundamental rights and public values.

There is also growing recognition of the responsibility of states and platforms to create the conditions for independent researchers to be able to play such important role. The provisions in Art. 31 of the DSA on access to research data are an example of this new awareness.

The CoE recommendation, too, emphasises and requires that internet intermediaries must enable researchers to access the kinds of high-quality data that are necessary to investigate the individual and societal impacts of digital technologies on fundamental rights.  The recommendation goes one step further than the DSA, however, and  also emphasises the broader conditions that need to be fulfilled for independent researchers to play such a role. Besides calling for states to provide adequate funding for such research, the recommendation stresses the need to create secure environments that facilitate secure data access and analysis, as well as measures to protect the independence of researchers.

It is worth noting that the recommendation also suggests a new, more general research exception: that data lawfully collected for other purposes by internet intermediaries may be processed to conduct rigorous and independent research under the conditions that such research is developed with the goal of safeguarding substantial public interest in understanding and governing the implications of digital technologies for human rights. Such a research exception goes beyond the scope of Art. 31 DSA and addresses the problem that data access could be restricted because the internet intermediaries’ terms of use and privacy policies users agree to often fail to include explicit derogations for re-use of the data for research.

Conclusions

In sum, the Council of Europe’s recommendation offers a new vision of what it means to safeguard and at the same time expand freedom of expression in the digital age. There is a fine line between regulating speech and making sure that everyone gets a voice. The recommendation offers several actionable suggestions concerning the design of digital communication infrastructures, transparency and accountability, user awareness and empowerment, and support for the societal role of independent research. As such, the guidelines can be an essential resource for policymakers, civil society, academics, and internet intermediaries such as Google, Meta, Twitter or TikTok.

The latter companies are confronted with a challenging problem: prominent and ambitious regulatory proposals such as the DSA will require internet intermediaries to understand and account for the human rights implications of their technologies, even though they are not the classical addressees of human rights law. Fundamental rights, such as the right to freedom of expression, at least in Europe, apply in the first place to the relationship between states and citizens. Mandating that private actors such as internet intermediaries pay due regard to abstract rights such as the right to freedom of expression raises a host of difficult interpretational questions. More generally, the current European Commission’s focus on requiring the application of digital technology in line with fundamental rights and European values is laudable. Still, there is only limited expertise on how to interpret and implement fundamental rights law in the European Union, which started as, and still is primarily, an economic community. The Council of Europe’s recommendations and guidelines have an important complementary role to play in clarifying what respect for fundamental rights entails in the digital age and suggesting concrete actions to realise this vision.

This article, first published on 14th September 2022 , reflects the views of the authors and not those of the Media@LSE blog nor of the London School of Economics and Political Science.

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Network Like a Pro: Ignore the Rules

On a panel at the 2022 International Journalism Festival in Perugia, Jane Barrett, Global Editor Media News Strategy at Thomson Reuters, made a case for unstructured networking. While Jane knows as we all do that we need to network with a goal in mind at times, I wholeheartedly agreed. Reflecting on the days at the Perugia Festival, I came up with a few lessons learned about networking in my professional life. Here they are, not as yet another manual, but as a starting point for further thoughts and discussions:

  • Read how-to manuals but ignore some of their advice. They usually tell you that your networking needs to be targeted, you need a goal. Fine. But you shouldn’t underestimate unstructured, non-utilitarian networking. The best things happened to me professionally with people I didn’t expect to be useful to me at the time. I just found them interesting, inspiring – or I was just being respectful and nice. 
  • Be generous. Give people you are in conversation is your full attention, listen to them. Connect them with people you think might be helpful to them or just a good match. Rewards might be plentiful – or they might not. But it can be like start-up-funding: one out of ten might pay off when you are in need. I guess I don’t need to tell you: Networking should always be two-way. 
  • When networking, go for character, spirits and insights, not too much for status and roles. You might have experienced that yourself: Some people are just interested in you when you seem to be useful to them because of your role or position. And didn’t you sense that? How many of these people would you like to support yourself? People lose their status and roles all the time. They then become painfully aware that many of those who used to be so eager to connect suddenly turn away. This is when they need you most: someone, who respects them as human beings and appreciates who they really are. Once they rise elsewhere, they might lift you up with them.
  • Network with young(er) people. Talking to interns, students and the like might appear like a waste of time to those who are focused on seniority. But it can be such a gift. Not only do we all need to connect to the following generations when we study potential user needs. But all generations have their particular perspectives and mindsets, we can broaden our horizons when we learn from them. Transcending generational barriers is one of the big challenges in many legacy organisations but also in start-ups that operate with like-minded, often young peers and lack experienced minds.
  • For beginners: Networking is easier when you have something to offer. This holds true in particular for virtual spaces when sneaking into a conversation with a drink in your hand is not an option. If you don’t have content that you produced yourself, recommend stuff that might fit the other person’s needs. 
  • Network across industries. It is lovely to reconnect with professional peers again and again, many of them might become friends over the years. But consciously seek out events from adjacent industries or those that have tackled particular challenges exceptionally well. Take on the big topics that are relevant to any industry, like talent and diversity, climate change, or artificial intelligence and find out how others have gone about them. You might be surprised. 
  • The nightly reunion at the bar is overestimated. Fear of missing out is a common feature at many industry events. There are people who thrive after hours but also others who just stay awake because they feel they need to network some more. Usually this won’t get them anywhere near their hopes and expectations. Because others will sense if you are tired, bored, or annoyed. Everyone has to develop their own personal networking style. Networking should be fun after all.