Tag: #journalism

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“Frankly, I’ve never seen industry executives so worried before”

LSE-Professor Charlie Beckett, founder and director of the JournalismAI project, talks about what AI means for journalism, how to tell advice from rubbish, and how the news industry adjusts to the new challenges.

Medieninsider: Since the launch of ChatGPT, new AI applications relevant to journalism have been announced almost every day. Which one intrigues you the most?

Charlie Beckett: A small newsroom in Malawi that is participating in our AI course for small newsrooms, recently built a generative AI-based tool that is practically a whole toolbox, It can be used to simplify newsroom workflows. The idea is to quickly process information and cast it into formats, a kind of super-efficient editorial manager. It’s not one of those sensational applications that help discover deep fakes or unearth the next Watergate as an investigative tool. But I think it’s great: an African newsroom that quickly develops something that makes day-to-day operations easier. I think the immediate future lies in these more mechanical applications. That often gets lost in the media hype. People would rather discuss topics like killer robots.

 

Do you think small newsrooms will benefit most from AI, or will the big players be the winners once again?

The answer is: I don’t know! So far, when it comes to innovation, large newsrooms have benefited the most because they can invest more. But if small newsrooms can find a few tools to help them automate newsletters or analyze data for an investigative project, for example, it can help them tremendously. A ten percent gain in efficiency can be an existential question for them. For local newsrooms AI could prove to be a bridge technology. At least that’s what I hear in conversations.

Because they can do more with fewer people? There is this example from Sweden of a tool that automatically evaluates real estate prices; it has been successful generating subscriptions, because readers love that kind of stuff – just like weather and traffic reports.

At least, that’s what editors at small newsrooms hope. They say they could use AI to produce at least sufficient content to justify the existence of their brand. Reporters could then focus on researching real local stories. We’ll see if that happens. But AI will definitely shape the industry at least as much as online journalism and the rise of social media have.

AI seems to unleash enthusiasm and a spirit of experimentation in the industry, unlike back in the early days of online journalism, when many were sceptical.

The speed of the development is almost breath-taking. In the beginning, we looked at artificially generated images and thought, well, that looks a bit wobbly. Three months later, there were already impressively realistic images. We’re moving through this hype cycle right now. No matter which newsroom in the world I talk to everyone is at least playing around with AI; by the end of the year at the latest, many will have implemented something.

But you say it’s too early to make predictions?

We’re seeing an extremely fluid development right now. Advertisers don’t yet know what to do, and in the relationship between platform groups and publishers, a lot is out in the open again. In fact, I’ve never experienced anything like this before. It’s clear to everyone that we’re facing a big change.

But isn’t it risky to just wait, and see?

Automation is still very unstable. Setting up new processes at the current level would be like building a house on a volcano. The right process is: let employees experiment, learn, and definitely think about potential impacts. If you’re asking me now, what are the ten tools I need to know, that’s the wrong question.

That’s exactly what I wanted to ask, of course. That’s what a lot of people want to know at the moment, after all. And everyone wants to be the first to publish the ultimate AI manual for newsrooms. So, do you have to be suspicious when someone confidently claims to have solutions?

We are currently collecting who is using which tools and what experiences are being made with them. But we are not making recommendations about what is the best tool. I just spoke to the CEO of a major broadcaster. They are doing it this way: In addition to regular meetings and information sessions, they take half an hour a day to simply play around with new tools. If you’re a CEO, of course you must budget for AI. But it should be flexible.

Many newsrooms are currently establishing rules for the responsible use of AI. Bayerischer Rundfunk is one example; the person who pushed this was in one of the first cohorts of your LSE Journalism and AI Project.

Establishing rules is a good thing, but it should read at the very beginning: All this could change. It’s also important to start such a set of rules with a message of encouragement. Any CEO who immediately says we don’t do this, and we don’t do that is making a big mistake. The best guidelines are the ones that say, these are our limits, and these are the important questions we should be asking about all applications. Transparency is an important issue: who do I tell what I’m experimenting with? My supervisors, my colleagues, the users? And, of course, a general caution is in order. Currently there are swarms of company representatives out there, trying to sell you miracle tools. 90 percent of them are nonsense.

How transparent should you be to the public?

Bloomberg, for example, writes under its texts: This is 100 percent AI-generated. That’s not meant as a warning signal, but as a sign of pride. It’s meant to say: we can handle this technology; you can trust us. I think editors are a bit too worried about that. Today it doesn’t read under texts: „Some of the information came from news agencies“ or „The intern helped with the research.” Newsrooms should confidently use transparency notices to show consumers that they want to give them more value. Some brands will continue to have clickbait pages and now fill them with a lot of AI rubbish without disclosing that. But these have probably always produced a lot of garbage.

How does journalism education need to change? Should those who enter the profession because they like to write now be discouraged from doing so because AI will soon be extremely good at it?

The first thing I would say is that not much will change. The qualities and skills we foster in education are deeply human: curiosity, creativity, competencies. in the past 15 years, of course, technical skills have been added. Then again fundamental things have changed. Today, more than ever, it’s about building relationships with users, it is not just about product development. Journalism is a data-driven, structured process of information delivery. With generative AI, technology fades into the background. You don’t have to learn how to code any longer. But a key skill will be to learn how to write excellent prompts. Writing prompts will be like coding, but without the math.

Journalists may feel their core skills challenged by these AI tools, but couldn’t they be a great opportunity to democratize anything that requires language fluency? For example, my students, many of whom are not native speakers, use ChatGPT to edit their resumes.

Maybe we shouldn’t use that big word democratization, but AI could lower barriers and remove obstacles. The lines between disciplines are likely to blur. I used to need data scientists or graphic designers to do certain tasks, now I can do a lot of stuff myself with the right prompts. On the other hand, I’m sceptical. We often underestimate the ways in which inequalities and injustices persist online.

We’ve talked a lot about the opportunities of AI for journalism. What are the biggest risks?

There is, of course, the great dependence on tech companies, and the risk of discrimination. Journalism has to be fact-based and accurate, generative AI can’t deliver that to the same extent. But the biggest risk is probably that the role of the media as an intermediator will continue to dwindle. Already the Internet has weakened that role; people can go directly to those offering information. But AI that is based on language models will answer all questions without people ever encountering the source of the information. This is a massive problem for business models. What kind of regulation will be needed, what commercial agreements, what about copyright? Frankly, I’ve never seen industry executives so worried before.

This is indeed threatening.

It’s existential. First, they said, oh my God, the Internet has stolen our ad revenue. Then they said, oh my God, Twitter has taken attention away from us. And now they’re staring at this thing thinking, why in the world would anyone ever come to my website again? And they have to find an answer to that.

Do journalists have to fear for their jobs?

Media organisations won’t disappear overnight. But there will be more products that will look like good journalism. We have a toxic cocktail here that is fascinating, but also scary. This cocktail consists of uncertainty, which journalists always love. It also consists of complexity, which is exciting for all intelligent people. The third ingredient is speed, and the old rule applies here: we usually overestimate the short-term consequences and underestimate the long-term effects. Over the 15 years that I’ve been doing this, there have been people who have said, 80 percent of media brands will disappear, or 60 percent of journalists will no longer be needed or things like that. But today we have more journalism than ever before.

But the dependence on the big tech companies will grow rather than shrink. 

On the one hand, yes. You definitely need friends from this tech world to help you understand these things. On the other hand, suddenly there’s new competition. Google may no longer be this great power we thought it was. New competition always opens opportunities to renegotiate your own position. The media industry must take advantage of these opportunities. I’m on shaky grounds here because the JournalismAI initiative is funded by Google. But I think neither Google nor politicians really care about how the media is doing. Probably quite a few politicians would be happy if journalism disappeared. We therefore need to redefine and communicate as an industry what the added value of journalism is for people and society – regardless of previous ideas about journalism as an institution.

Quite a few colleagues in the industry say behind closed doors, „Fortunately, I’m approaching the end of my career, the best years of journalism are behind us.“ Would you want to be a journalist again under the current conditions and perspectives?

Absolutely. It’s an empirical fact that with all the possibilities today, you can produce better journalism than ever before.

The interview was first published in German by Medieninsider on 9th September 2023 and in English on 14th September 2023.

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Humor is constructive – Why laughing about climate change can open paths to solutions

Is it okay to laugh heartily even when the situation is serious? Yes, because it is precisely in these situations that humor can help journalism to make formats interesting even for people who might not care otherwise. A plea for more humor – in everyday life and at work.

Doom-scrolling rarely works. Research shows that journalism on climate change is more likely to have an impact if it not only highlights the many different issues involved, but also offers a few solutions. People who report that they regularly avoid the news would like to see more offerings that give them hope and explain things, rather than having to digest the same drama over and over again. This is also confirmed by the Reuters Institute’s latest Digital News Report. But what about humor? Is it okay to laugh heartily, even when the situation is serious?

One might seek permission posthumously from great humorists. In the 1942 comedy “To Be or Not to Be,” director Ernst Lubitsch even had his actors joke about concentration camps while World War II raged outside. But it’s not just about being allowed to joke – subject to a few rules, of course. Evidence suggests that humor is particularly effective at spurring people to action. This is, because jokes convey unpleasant truths the light way. They hold up a mirror to people without making them feel guilty, and for that very reason invite them to reflect about their behavior.

Laughing at yourself instead of feeling guilty

This also works when it comes to climate change. Matt Winning is a Scottish environmental economist. After work, he often climbs up London stages as a stand-up comedian; for a few years now, he has been combining hobby and profession. “We have to make content for people we don’t make content for,” he said in an interview for the report “Climate Journalism That Works: Between Knowledge and Impact.”

His shows, he says, are not so much for environmental professionals, activists and policy experts, as for those people who have been more peripherally involved with climate action. He says he is touched when such guests linger around at the end of the show to tell him that they have now got rid of their car, given up on flying for their summer vacations or found out about heat pumps. In his book “Hot Mess: What on earth can we do about climate change?” Winning tries to get people to understand the topic in a playful way.

Maxwell Boykoff and his colleague Beth Osnes are trying out something similar at the University of Colorado in Boulder. They had initiated the ” Inside the Greenhouse” project as a collaboration between the departments of theater and environmental policy. They published their first findings from it in an academic article in 2019: A light approach to the issues around climate change helps students confront their own feelings, especially fears, deal with them creatively and become better climate communicators, they said.

Why humor can help at the working place

Professors Jennifer Aaker and Naomi Bagdonas teach humor in management at Stanford Business School. In their book “Humour, Seriously – Why Humour is a Secret Weapon in Work and in Life” they describe the role that cheerfulness can play in achieving (business) goals. Humor builds community, strengthens problem-solving skills and resilience. Managers who can laugh at themselves appear close and authentic.

In journalism, young people in particular appreciate humorous formats. It is important to them that content is useful, but they also like it to be fun. A study published in 2021 by the Annenberg School for Communication at the University of Pennsylvania found that young consumers remembered news better when it was presented in a humorous way. More brain regions would be activated during laughter. The rise of TikTok as a channel for news delivery – also documented in the recent Digital News Report – shows how quickly a platform specializing in lighter fare can catch on.

Of course, humor will always be just a complementary form of communication. This is the case also because only a few people have mastered the subject to perfection. For example, one basic rule is: Humor works when you punch up or among your peers. Anyone who makes fun of those conceived to be less powerful is most likely to miss the mark – which is why joking is a tightrope walk for leaders. In any case, what someone laughs at and what jokes he or she makes depends on the cultural context but also reveals a lot about character. As Aaker and Bagdonas write, “Humor is a kind of intelligence you can’t fake.”

This text first appeared in German as an Op Ed on Focus online on June 23, 2023. It was translated with www.DeepL.com/Translator and edited. 

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Why climate change should be at the heart of modern journalism

The best insurance against misinformation is strong journalism. Professor Alexandra Borchardt explains how climate journalism and the data and verification skills we need to do this properly can transform our newsrooms.

It is often said that an abundance of questionable information drowns out facts. In climate journalism, the strategy should be to do the opposite: make journalism about global warming, its causes, and its remedies, so pervasive, that everybody everywhere can tell facts and reality from greenwashing and wishful thinking; drown out the misinformation with factual journalism.

This requires rethinking climate journalism from it being a “beat” or “specialist subject” to something that frames all our storytelling, particularly business reporting. This is a tough call, of course. Many obstacles hold media organisations back from prioritising investment in climate journalism. Climate issues often lack a newsy angle. They may be complicated and difficult to understand Coverage may mean expensive travel, and stories can be depressing, politically polarising, and if the journalism is delivered in a less than spectacular way, may fail to attract big audiences. All of which makes the commitment even harder.

Nevertheless, climate journalism is not optional. Journalists have an ethical responsibility, even a mandate to inform the public of threats and help them to make better decisions for themselves, their children, and their communities. Media has the duty to hold power to account and investigate wrongdoing. And a lot has gone wrong. Far too often publishers and broadcasters have kept global warming in the silo of science journalism, rather than at the heart of wider business and news coverage, even though it has been known for decades that the core issues are primarily economic, with powerful interests at play.

The good news is it might help editors and media managers to know that an investment in climate journalism will generate all sorts of benefits for their organisation. Precisely because climate journalism is so complex, the lessons that newsrooms can learn from doing it well can also be applied to other fields. To put it differently: sustainability journalism can make media more sustainable. This is the major conclusion of a report recently published by the European Broadcasting Union: “Climate Journalism That Works – Between Knowledge and Impact”.

It identified seven such benefits:

  • First, climate journalism is about the future. Today’s journalism is too often stuck in the now. It needs to develop strategies to increase its legitimacy in the attention economy. This is especially true for public service media, which is under attack from various political camps. Who else should have a clearer mandate to contribute to the protection of humankind through better journalism? This way, public service media would also meet the needs of younger generations they are struggling to reach. Above all, it is their future.
  • Second, climate protection needs hope. People only act if they believe they can make a difference. In contrast, today’s journalism focuses on conflict, shortcomings, and wrongdoing. Constructive and solutions-oriented journalism offer a way forward. A project called Drive, in which 21 German regional publishers pool their data, recently proved that inspirational pieces were the most valuable digital content when it came to subscriptions.
  • Third, in climate change, it’s what’s done that counts. Today’s journalism still focuses too much on what has been said. The “he said, she said” type of journalism that dominates political reporting tends to be highly unpopular with users though. Modern journalism should be based more on data than on quotes. Fact-checking and verification come in right here: both need to become second nature for any journalist. Climate journalism is an excellent training ground.
  • Fourth, climate journalism that works approaches a variety of audiences with respect and in languages they understand. It explains. Today’s journalism often elevates itself above its audience in a know-it-all manner. Journalism must become more diverse and inclusive if it is to reach people, inspire them, and move them to action. This applies to formats and protagonists.
  • Fifth, climate journalism must be rooted in the local. In contrast, today’s journalism too often strives for reach, neglecting the specific needs of communities. To make itself indispensable, journalism should reclaim its importance as a community-building institution. Those who use or even subscribe to a media product often do so because it makes them feel they belong.
  • Sixth, climate journalism must have an impact, otherwise it is meaningless. It should therefore reflect on its own practices and use insights from research, especially from communication sciences and psychology. Today’s journalism does this far too rarely. Journalists tend to be curious but often surprisingly resistant to change. Media companies could gain a lot if their managers and employees developed more of a learning mindset and trained their strategic thinking.
  • Seventh, climate journalism benefits from collaboration. In today’s journalism, old-fashioned competitive thinking still dominates far too often. Yet so much potential could be leveraged through cooperation. This applies to networking within organizations among desks and regional bureaus, as well as to devoping links with external partners from within the industry and beyond. The journalism of the future is collaborative.

This blog post was published in March 2023 by the BBC’s Trusted News Initiative.

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2023 Prediction for Nieman Lab: The Year Of The Climate Journalism Strategy

For the longest time, most newsrooms felt they were doing an okay job covering climate change.

They would go all out when reporting on potentially climate-related disasters, cover conflicts about energy, highlight what happened at the big conferences like COP27. But then again, they might not have been so sure. In the 2022 Reuters Institute’s “Journalism, Media, and Technology Trends and Predictions” that is a non-representative international media leaders survey, 65% of respondents judged their own organization’s climate coverage as good, but only 34% felt that the industry as a whole was doing a good job with it. This gap in perception clearly revealed there were second thoughts, consequently room for improvement. As the warnings of scientists about a heating atmosphere intensify but audience engagement tends to lag behind expectations, many news organizations in 2023 will decide that their climate coverage needs a serious upgrade. And this requires a climate journalism and sustainability strategy.

It is badly needed. While the issue of global warming has been out in the open for decades, the media until recently hasn’t been too eager to jump on the topic — with the notable exception of The Guardian, which has been able to connect a climate strategy with the needs of its audiences and its membership-driven business model. The reasons for the industry-wide reluctance were manifold: climate change is a complex, slowly moving topic that doesn’t lend itself to capture audience attention for longer stretches of time in a news-driven environment. Reporting on it in a way that resonates with users requires scientific skills, time and thus considerable resources. And it is depressing, risking to drive people into news fatigue. Furthermore, in many countries it had evolved into a politically polarizing issue, making it necessary for newsrooms to rebut accusations of taking sides.

But things have been moving in recent years. Editors-in-chief have graduated from calling it “one of the defining issues of our age” (Alessandra Galloni, Reuters) to “perhaps the century’s biggest story” (Sally Buzbee, Washington Post). In 2022, large organizations expanded their climate coverage capacities considerably, sometimes with the help of external funders. In September National Public Radio established a new climate desk. In November the Washington Post announced to triple their climate team to 30 people. And these are just current examples from the U.S. Assistance from networks like the Oxford Climate Journalism Network, Covering Climate Now, and the Earth Journalism Network has been sought after.

Still, consistent climate strategies that are openly communicated and implemented throughout organizations are rare. Some examples: Norway’s public service broadcaster NRK developed one that establishes the role of climate coverage in the newsroom and how (not) to report on it. Radio France in 2022 published a strategy that includes a massive training program for all of editorial and sustainability guidelines for the organization. And French news agency AFP created its “future of the planet hub.” These are important role models, because while smaller players won’t have the capacities to establish hubs or desks, they will closely watch what happens in the industry and draw consequences that fit their individual context and needs.

A full-blown climate strategy makes good sense for several reasons beyond the obvious. Here are five:

First, engagement with climate issues needs to pick up, and this will only happen with excellent journalism that fits different audiences’ needs.

Second, younger, educated audiences are likely to be invested in the issue, and news organizations need to attract younger generations. So, this is a business opportunity.

Third, climate change needs to advance from topic to frame, gaining relevance in every beat to become more subtle and less one-off alarmist.

Fourth, comprehensive newsroom training is vital to make everyone climate literate, help them to apply it to their particular field, and to detect greenwashing.

Fifth, an editorial climate strategy cannot exist in a vacuum, it needs to be linked to an organization-wide sustainability strategy to maintain credibility.

At some point in the future, the absence of a climate journalism strategy might be a similar kind of negligence as the absence of a digital strategy. (Credit goes to Wolfgang Blau, who helped to elevate the issue to this level throughout the industry in recent years. For more, watch or read the lecture he gave as a co-founder of the Oxford Climate Journalism Network: https://reutersinstitute.politics.ox.ac.uk/calendar/climate-change-journalisms-greatest-challenge.) Hopefully, this will help media organizations, citizens, and the planet alike.

This piece was written for and published by Niemanlab at Harvard University in the context of the 2023 prediction series. 

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Getting climate journalism right means getting journalism right

Many newsroom look at expanding climate journalism as a duty, but not as an opportunity. This might be one reason why just a few media houses have a climate strategy. At the Constructive Journalism Day 2022 organized by NDR Info and Hamburg Media School, I talked about why climate journalism holds great potential for bringing journalism as a whole into the future. 

In November 2022, many people took in another big dose of climate journalism. For some, it may have felt like an overdose. The climate summit in Sharm-El-Sheik dominated the headlines for days. And we learned from the media: it was a disaster. “Less than nothing” had been achieved, was the title of a commentary in the Süddeutsche Zeitung. In addition, there were the protests of young people who, in their rage, stuck themselves to streets or destroyed works of art. This, too, has been reported on in all its facets. Is that good?

It’s important, yes. But the debates about the protests, or even the big splash at events like COP27, obscure the fact that there are many reasons to be confident about the climate issue, too.

  • Researchers say the energy transition is no longer a technical problem, nor is it a price problem. It is a political problem – tricky enough.
  • New solutions are being invented practically every day, and a vibrant start-up scene has sprung up around green technologies, products, and services.
  • Most industries are intensely engaged in climate innovations, funds are shifting their portfolios, polluters are switching to climate-friendly technologies, even aircraft engine manufacturers have a climate strategy.

Only journalism does not. For the EBU News Report of the European Broadcasting Union – the world’s largest association of public service media organisations – we have been researching for months, interviewing editors-in-chief, researchers and other experts. We found that up to now, just a handful of newsrooms have strategically addressed the issue.

When you argue this way, you hear critics saying: What other industries are doing is often just greenwashing. That may be true in some cases. But if you want to be nasty, you could say that journalism often doesn’t even get greenwashing right.

When it comes to the climate, journalism lags other industries. Why is that?

  • Journalism is afraid of being perceived as partisan, activist. A small, vocal minority of skeptics sets the tone. Editors underestimate their audience. The majority has long since moved on, as surveys show. Most people know the problem – at least intuitively – and would like to see something happen.
  • There is little pressure. Many publishers are medium-sized, broadcasters are structured under public law. Newsrooms are not listed on the stock exchange, pension funds cannot withdraw money if the media botches on sustainability. Other things take priority, and cost pressure adds to the problem.
  • Climate journalism is misunderstood as one topic among many. Yet the protection of our planet’s livelihoods must be the frame under which journalism operates – just as it is with democracy or human rights. The climate must not only be an object to be observed and described. It must be the backdrop against which life plays out. It should define all storytelling.

The topic of climate is an opportunity for journalism because it exposes its major shortcomings:

  • Climate is about the future. Journalism is stuck in the now. The focus is on the quick news, the daily business. Surveys show: Too much is reported, too little explained.
  • Climate protection needs hope. Today’s journalism focuses on drama, omissions, failures. This is also expressed in language. Journalism warns, threatens, scares.
  • In climate protection, what counts is what is done. Today’s journalism focuses on what is said. The overproduction in “he said, she said” journalism often leaves people confused, empty, bored.
  • Journalism that works approaches people at eye level in a language they understand. Today’s journalism often arrogates itself above them in a know-it-all manner – especially when it calls itself quality journalism.
  • Journalism that wants to be effective respects its counterpart and relies on diversity, also in addressing the audience. Most of today’s journalism is still grounded in the age of mass media, where one size had to fit all.
  • Journalism that wants to have an impact reflects on its own practices and makes use of research. Today, many newsrooms almost pride themselves on ignoring academic knowledge. Yet there is a lot of knowledge about how communication affects people.

But can journalism that doesn’t have an impact be strong journalism?

To have an impact, you need to engage with your audience. What’s interesting is that the formats that win journalism awards don’t necessarily resonate with audiences – and vice versa. The impactful formats don’t win awards.

So, what is effective climate journalism, what do we know from research?

  • Effective climate journalism focuses on the here and now rather than the distant future when describing the problem. It anchors the issue where people live.
  • Effective climate journalism paints the possibilities of a good future, shows: What will be gained, instead of always emphasizing what will be lost, what will have to be sacrificed. It’s about developing a sustainable economic system. Climate journalism expert Wolfgang Blau calls it the biggest transformation since World War II.
  • Climate journalism works when it is constructive and solutions-oriented, instead of always painting the apocalypse on the wall. If you want to engage people instead of making them run away, even humor works better than constant alarm. Scientists are already looking at the effects of comedy in climate communication.
  • Climate journalism can work if it gives people agency instead of making them victims, or at least “those affected”, as is almost universally done in the news.
  • Effective climate journalism serves different audiences in a way that makes them listen. It takes note that the messenger is often more important than the message itself. At best, the ambassador is a person with high trust and credibility ratings. It also takes into account that an abundance of facts does not replace empathy.
  • Effective climate journalism is powerful journalism. Editors should not be too preoccupied with incidental details. A corset of language is not needed. What is important: depth, research, factual accuracy, strong images – especially strong images of solutions. What never works: Images of “men in suits,” as one Norwegian editor-in-chief put it.
  • Effective climate journalism needs a credible foundation. Media organisations should do their homework, work on their carbon neutrality. And that is possibly the biggest challenge. But anyone who writes flaming commentaries but does not live climate protection in a credible way is quickly exposed as a hypocrite.

Mark Hertsgaard, co-founder of the Covering Climate Now platform at New York’s Columbia University, said, “If we don’t transform the media industry, no other industry will be transformed.” You might hear some hubris in that. But the truth is that only constant public pressure will spur everyone involved to finally tackle the issue.

Climate journalism has what it takes to push journalism into its best future. It is high time to seize this opportunity – for journalism and for the climate.

I gave this keynote on 29th November 2022 at the Constructive Journalism Day in Hamburg, organized by Hamburg Media School and NDR Info. The research for this project has been funded by the news committee of the European Broadcasting Union. 

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Climate Journalism – What works?

While the war in Ukraine and the pandemic have taken up a lot of space and energy in newsrooms recently, there is hardly any issue that will define our future more than the climate crisis: how it’s reported and received by audiences worldwide and how journalism can spur the debate on how to rebuild our economies in a sustainable way. 

I’m lead author of the upcoming report “Climate Journalism That Works – Between Knowledge and Impact” – that will be published in full in Spring 2023. Working with me on this have been Katherine Dunn from the Oxford Climate Journalism Network, and Felix Simon from the Oxford Internet Institute. The report will look at how to craft journalism about climate change that is likely to have an impact and to resonate with audiences and how to restructure newsrooms accordingly. It will also include best practice case studies and Q&As from thought leaders and influencers on what actually works.

These are some key preliminary findings that we presented at the EBU’s annual News Assembly on 12th October 2022:

•    Facts alone don’t help. More facts are not necessarily more convincing
•    The messenger is often more important than the message. It is a matter of credibility with the audience.
•    It is important to make climate impact part of all the beats in a newsroom – rather than confine it to a dedicated climate desk. All journalists need basic climate literacy.
•    There is no one-size-fits-all model for newsroom organization, language to be used or visual policy. Everyone has to make it fit their resources, values, culture.
•    Images matter a lot and the formats need to fit the particular audience
•    Leaders experience little resistance when implementing climate strategies. When leadership doesn’t make the topic a priority, a climate desk might flourish but the rest of the journalism will stay the same. 
•    The media has a hard time living up to their own standards when it comes to measuring carbon footprints or making newsrooms more sustainable. Travel is a pain point. 
•    There is a lot of material out there on how to communicate the climate challenge successfully, particularly from the field of communication studies. Newsrooms just haven’t used it yet.

Academics doing research on climate communication have discovered: Stories are more likely to work if they are related to the here and know instead of to the distant future, tied to a local context, convey agency, are constructive or solutions-oriented, and envision a sustainable future instead of emphasizing sacrifice, crisis, destruction, loss, and disaster. While doom scrolling might capture attention for a brief moment, it also risks to drive people into news avoidance.   

We also uncovered some indicators on how climate change and the environment resonate particularly with younger audiences – and how focusing on sustainable issues could help public service media speak directly to this audience and solve some of their own problems in the process.

Interestingly the same focus also appeals to young staffers – and attracts young talent – in newsrooms themselves. And there is evidence that these topics energize veteran news reporters and help promote overall diversity. They make journalism broader, more constructive, and help to break the dominance of the “he said, she said”-type of political reporting that hasn’t served audiences too well anyway.  

We will cover all this and more in the next News Report. But you don’t have to wait that long to read our findings. We will be publishing selected Q&As with media leaders, climate journalists and experts in advance of publication. You can read Wolfgang Blau’s take on some of the challenges – and opportunities – for public service newsrooms.

Climate Journalism That Works – Between Knowledge and Impact by Dr Alexandra Borchardt, Katherine Dunn and Felix Simon, will be published on 1 March 2023. This blog was first published on the EBU’s homepage.
 

 
 
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Jay Rosen: “Journalists have to become more explicitely pro-democracy”

Jay Rosen, journalism professor with New York University, recently joined the Board of the new Bonn Institute for Journalism and Constructive Dialogue. His reasoning: If journalism is to survive in a polarized world, it has to provide perspectives and solutions. In this interview, initially published by Medieninsider, Rosen talks about attacks on democracy, diversity, innovation, and why the media industry is particularly reluctant to change. 

Medieninsider: American journalism has been pretty hung up with Donald Trump, now he is gone, at least as a president. What has this done to the industry?

Jay Rosen: Donald Trump was good for ratings and for subscribers, he was good to create interest in the news, but I don’t think anyone misses the kind of frenzy everyone went into when he tweeted something. The more serious question is, what happens when he runs again? Because his whole approach is to destroy journalism, to destroy trust in it. He tells his supporters, the press is critical with me, because they hate you. How should journalism respond to that? I think the industry has been reluctant to face this question, also because the stakes are so high.

But the industry must have learned something from the Trump years?

Our journalists did learn to say sometimes: This is a lie. They didn’t do that before that often. To simply offer a platform to someone who proceeds to supply disinformation is something journalists should not participate in. So the challenge is, how to avoid amplifying disinformation while still covering the news. The press is finally waking up to the fact that some people are antidemocratic. There are not just populists but fascists in that crowd. There is a real danger here to America democracy, and it is coming from an awakened right wing. Right now, the mainstream press doesn’t know what to do about it. A complicating factor is: The right wing has its own media system now and it doesn’t necessarily need the rest of the press. In this ecosystem things that we would call misinformation and disinformation are absolutely believed and promoted. There are actions being taken on the basis of misinformation and disinformation, like changes in law and governance, that arise from politicized fiction. Fox news is an extremely important actor in this. 

Has the significance of Fox News decreased now that Trump is gone or has it increased?

Increased! Now that Trump is out of the way, Fox is the home of his supporters. In a way Tucker Carlson, who is the most powerful figure in the Fox lineup, has taken over from Trump as a nightly presence. It is a very potent organization. 

Are these really two different worlds of journalism, or is there a crossover of journalists?

There is very little of it, a few journalists who start in conservative publishing like for example the National Review might change to other media like CNN or one of the big newspapers. But an increasing part of the right-wing media sphere is consumed with fiction and things that never happened, like the stolen election. Once you have written stories on premises that are false, it is very hard for that person to shift somewhere reputable, because they are on record with it. 

Many European countries have strong public service media. We like to believe that a polarization like that could never happen here.

That is a huge advantage and does make it harder for this extreme propaganda approach to reach as many people. But I wouldn’t go so far as to say it couldn’t happen. There are political forces on the extreme right wing, also in Germany. If they can discredit the public service media complex enough, if they can wip up resentment against paying the fees that are necessary to keep it going, they may be able to weaken the political support for public service broadcasting as part of their political campaign against elites. That would erode this advantage. You can witness this in the United Kingdom, where the Conservatives are attempting to push back the BBC. 

It is hard to overemphasize how much hatred for the media is itself a huge mobilizing factor in the politics of the right wing

What could the US teach the world about doing journalism in a polarized society?

We don’t have anything to teach the world with that. About 25 to 30 percent of the American voters are in many ways lost to mainstream journalism. It is not that they don’t use it. They mistrust everything they see. And it even goes beyond that: If a story appears in the mainstream press, it is a reason to disregard or disbelieve it. This is active distrust. It is hard to overemphasize how much hatred for the media is itself a huge mobilizing factor in the politics of the right wing. Nationalist populism generates power by raging at elites, and the central elite in that system is journalists. Resentment against the press is a political mechanism. 

What kind of consequences do reputable Media draw from that? Have they changed their approach?

I tend to say they are not doing enough. One thing we have seen is that how much the Republican Party has taken on the Trump attitude and approach. It is now the Republican way of operating, even if Trump is not involved. For example, Republicans are trying to make it harder to vote. Or they are making it easier for public officials to manipulate the vote. One of the things big news organizations are doing is they are putting a lot more people on the voting beat, covering changes in the voting system. The Washington Post has a new democracy desk, AP is doing something similar

Do journalists have to stand up more for democracy?

Journalists have to become more explicitely pro-democracy. They have to undertake the defense of democracy. That includes things like reporting about voting but also about disinformation. When you have a party that is turning anti-democratic, and you are supposed to cover that party fairly, you have a problem, because you are also supposed to be pro-democracy. Unfortunately, in the States being pro-democracy is increasingly seen equivalent with being pro Democrats. 

In 2018 you spend a summer in Germany studying “German press think”. What is it that makes German press think different?

One of the pillars of German press think is that journalism should help to prevent the return of totalitarianism. We don’t have that in the US.

Funnily, this is exactly what Americans taught Germans after the Second World War. So, is it time now for the American press to learn from Europeans?

That’s right. I don’t think in any of these problems we have talked about, American journalists are the leaders. 

Newsroom leaders have more and more to decide will they have the view from nowhere to prevail or will they have the “diversify the newsroom project” to prevail?

These pressures come at a time when many American newsrooms seem to be consumed by internal debates, for example about diversity and identity.

The campaign to diversify the American newsroom has gone on for about 30 years, even longer. The warning that the news media is too white goes back 50 years. The campaign hasn’t worked. In positions of power, you don’t see any real movement. Lots of minority journalists got frustrated with that and quit. 

Even with Dean Baquet having been the first black editor of the New York Times? 

Yes. In fact, just last year they had to do this big report on newsroom culture. The younger generation of minority journalists is more committed to these changes, they are less likely to accept excuses. They have also more tools for expressing themselves, they can always go to the internet. There is now a kind of confrontation happening between rhetoric and results. It is revealing this contradiction at the heart of the diversify the newsroom process:  Journalists are being recruited into the newsroom to bring in a different perspective to the news. Once they are hired, they are told to check their perspective at the door and show that they can be a professional like everyone else with a view from nowhere, as I call it. Newsroom leaders have more and more to decide will they have the view from nowhere to prevail or will they have the diversify the newsroom project to prevail. 

The debate about impartiality in journalism is alive and well in Europe, too. What do you think about it? 

I have to be careful when I talk about it. It depends a lot on what you mean by impartial or objective, in the United States that tends to be the term. We need journalists that are intellectually honest. If objectivity means, let’s use facts rather than arguments, that is important. If objectivity means getting a larger picture, that is extremely important as well. Impartiality means trying to describe what the situation really is instead of what we prefer it to be, that is super important and very basic to journalism. But if impartiality means you are above it all and you have no perspective, that is a lie. If you think of yourself as the only one who doesn’t have an agenda because you are a journalist, it is a dangerous thing to believe. 

The BBC has reworked the concept to make it fit their purposes, their regulator Ofcom now calls it due impartiality, meaning it has to acknowledge the context.

They discovered that the old concept didn’t work in daily newsroom practice. They saw that their managers who run the desks where doing this with climate change, to allocate the same time to climate change proponents and deniers. That is not what they wanted, so they went through this process. If you have two parties and one of them is powered by fictions, lies, and disinformation, simply reporting on what they do feels and sounds biased. 

If our newsrooms cannot learn how to become more helpful in problem-solving, they won’t survive as influential

The former editor of The Guardian, Alan Rusbridger, says that the media has failed in the biggest story of our times: climate change reporting. Do you agree?

Today’s news system, at least the one we have in the US, is not designed to create public understanding. It is designed to produce new content every day. With climate change the first step that is required is learning, you need background knowledge, without this the news about climate change doesn’t make any sense. But our news system is not designed to create background knowledge but to report what’s new today. It is a new challenge. Journalism has to become more problem-solving.

Is this why you decided to join the board of the new Bonn Institute for Journalism and Constructive Dialogue?

Yes. If our newsrooms cannot learn how to become more helpful in problem-solving, they won’t survive as influential. It is a huge challenge for the profession, this will be around for the next 20 or 25 years. It is not like this week’s flavor of ice-cream. For us journalists it used to be that our job was to uncover problems, to put a spotlight on them, and it was governments’ job to solve them. This is no longer appropriate. But the move toward solutions journalism is happening. In the US the Solutions Journalism Network has been active for 15 years. They have reached 30 000 journalists and  collaborated with over 300 newsrooms. The movement is slowly spreading. Even small changes can take years. 

Can you please give us an example how this is reflected in American journalism?

With mass shootings it used to be that there was all this publicity about the shooter. You could read his bio in all detail. This encouraged other shooters to take up their guns. Critics said to major networs: You cannot feature the shooters as the star of the story without encouraging more violence. Now the stories are much more about the victims. This is a response to the criticism. It took 15 years. The adoption curve in journalism is absurd, it takes too long. We don’t have that long. The 2024 election is around the corner, for example.

Why is this industry so slow in adopting change?

One reason is, journalism is a team sport, in most cases it is collaborative. You need everybody to be on the same page on what our job is. It is a consensus practice. If the consensus becomes a problem, journalists are reluctant to give up their intellectual tools even when they are broken, because they need everybody to operate in the same way. There is the production routine after all, deadlines have to be met. Additionally, journalists get a lot of bad faith criticism from people who are trying to undermine the press. This is why sometimes they get defensive about criticism. Also, there is a cultural thing: journalists are a herd of independent minds, they are people who think alike but also think of themselves as individuals who make their own choices. This is how White House correspondents work: in their minds they are intensely competitive with each other at doing exactly the same thing. But the business prospects for the press are dim if they can’t help solving problems. When it is done properly, you often see in the numbers that people are paying attention and their satisfaction with the product grows. If those metrics show that people are paying attention and they find this kind of journalism more valuable this is a huge thing. 

Do we have to revolutionize journalism education then?

Slowly journalism education is changing. We are now seeing programs that are focused on innovation, teaching people how to become innovators in the newsroom and in these companies. That’s not the way it has been for a long time. Journalism schools were usually trailing changes rather than the other way around. It would be a significant change if they led the way. 

Do we also need more executive education?

Leaders of news organisations have to become smarter with a lot of things. There is a lot of pressure around developing the business of news. The news industry had remained remarkably stable and profitable for a very long time. That created a culture that isn’t build for rapid adjustments and changes, it is not exactly agile. That the news industry has to learn from the tech industry. 

Is there anything else the news industry could learn from the tech industry?

Iteration. This is a buzzword, I usually try to avoid those. Because the costs of trying things have fallen immensely in the digital era, you can use iteration. See what works, improve it. Innovation used to be creating a new food section. Now it is about quickly changing your product in response to user data. Incorporating your audience in the production of the news is also a whole new world. Previously the job of the audience was to sit in their seat and consume the news. The job of journalists was, finish your story, job done. Now your job is: how to get it to the people who really need it. That is something you cannot really outsource. In job interviews it used to be that the editors who did the interviewing had all the skills, now they ask the job seekers explicitely about the skills they themselves don’t have.  

So, it is all about figuring out user needs. What are the user needs journalism can and should fulfill?

People do consume news because they want to know what’s going on. They need journalism to know what is true and not true, what they can ignore and not ignore. But also: They want to know, how are we getting out of this mess? They need a reason why to keep paying attention. 

Interview: Alexandra Borchardt, the text was first published in German by Medieninsider on 20th May 2022.

 
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Climate Journalism Needs to Mature from Topic to Mindset

Scenes like this are probably familiar to many: At a preparatory meeting for an event later in the year one participant suggests that it could revolve entirely around climate change reporting. One of the participants, an editor-in-chief, is skeptical: “Won’t this be a little old by then?” The reflexes work, the man has done his job. Be fresh, be surprising, don’t ride anything to death  – everyone who is trained in the daily business of news has internalized this way of thinking. It is called news for a reason after all. But how does that fit with an earth-altering development that manifests itself mostly in slow motion and only at times with the force of catastrophes? Newsrooms have not yet had to cover anything like that, a for the most part unpredictable process which challenges our way of living and doing business right down to the smallest personal habit.  

Wolfgang Blau knows all about these reflexes. Few media managers are currently dealing as intensively with the demands and difficulties of climate reporting as he is. The former editor-in-chief of Zeit Online, who pursued his career at the Guardian and the publishing house Condé Nast, is currently focusing on the demands and difficulties of climate reporting. Being the co-founder of the Oxford Climate Journalism Network at the Reuters Institute for the Study of Journalism, he pinpointed the hurdles to overcome for those who want to report on climate change seriously and effectively in a lecture. The list is long.

In conversations with media people around the world, Blau identified operational but also cultural and ethical challenges. The compulsion to highlight the latest news, the fixation on disasters, the lack of expertise among reporters are the best known. Nic Newman’s media leaders’ survey “Journalism, Media, and Technology Trends and Predictions,” also reflected on some of these. In the 2022 edition, the nearly 250 editors-in-chief and top managers from around the world complained about two things in particular: First: There is a lot of good climate journalism, but the readership does not take to it to the extent they always claim in surveys. Second, there are too few experts in newsrooms, and the scientific culture is weak.

One of the biggest difficulties, however, that few are aware of who now dutifully identify topics, commission stories, develop explanatory formats, hire climate reporters, or set up special desks, is: Excellent climate journalism requires an entirely different mindset, explicitely a commitment to the very subject itself. It does not regard sustainability as just another topic to be dissected from an observer’s perspective alone, but as a goal. The preservation of the natural foundations of life would then be equivalent to the preservation of democracy and human rights to which independent journalism is committed.

Only, the problem is: At a time when some declare impartiality to be a religion and confuse pluralism with relativism, those who take climate journalism seriously tend to come under general suspicion. Those who openly strive for sustainability are accused to follow a green political agenda. Many owners, business managers, funders, and even quite a few editors who are committed to the journalistic principle of objectivity are therefore reluctant to follow suit. In addition, a corresponding attitude deeply interferes with personal lifestyle. It is comparatively easy to behave as a good democrat. Living as a responsible citizen of the earth places considerable demands on everyone and also raises many unanswered questions.

Blau argues that climate change requires a similar rethinking in the industry as digitization. There’s something to that, because it’s also down to the nitty-gritty: digital journalism requires a different attitude than classic print or broadcast journalism. Instead of assuming the position of the head teacher, as in the past, modern journalists are concerned with the needs of the users. Editors study and know their audiences, and ideally serve them so precisely that even demanding material is gratefully accepted – not just the clickbait scolded by digital skeptics. The goal is to build trusting relationships between senders and recipients. In climate journalism, it becomes something like a triangle: Users are supposed to engage with often uncomfortable facts and ideally derive consequences for their own actions: behave differently as consumers and/or get politically involved in preserving the planet.

This is where problem number two arises: Journalism that deliberately aims to change behavior comes under suspicion of activism. And yes, journalists who care about strong, independent reporting should be suspicious of the campaigning nature of activism. But can climate reporting that accomplishes nothing be good climate journalism at all? When it comes to the big issues like democracy, equality or even sustainability, something that could be called activating journalism is necessary. It is precisely in this balancing act that constructive journalism finds itself, which is sometimes accused of being activist. Constructive journalism works primarily against the audiences’ feelings of powerlessness. According to surveys, one in three people regularly avoids the news, mainly on the grounds that it leaves them behind helpless and/or in a bad mood.

What could climate journalism look like that doesn’t do that? The French news agency AFP, for example, has reorganized its entire newsroom into “hubs,” including one that deals with the future of the planet in all its facets. Every story needs a climate dimension, says AFP editor-in-chief Phil Chetwynd. Ritu Kapur, founder of Indian news platform The Quint, also believes looking ahead is crucial. Doomsday scenarios don’t go down very well with audiences, she says, but anything that involves people and the impact of climate change and strategies against it on employment, growth, mobility, and lifestyle. A big hit with the Quint-audiences was: How can the ecological footprint of a big traditional wedding be minimized?

Good climate journalism definitely needs to become a cross-cutting issue. Every reporter, every commentator should critically examine in all assignments what impact events, new products, projects, or political steps have on sustainability and climate protection – whether that’s the Olympics, new car models or transport projects. Correspondents must address was digitization does to energy consumption, they still do this far too rarely.

Problem number three arises from all of this: the contradiction between commentators’ demands and the media’s own role model function. Media companies, which are often medium-sized and financially strapped, seldom excel in practicing sustainability. While it has become increasingly common in many other industries to calculate and document the ecological footprint of products and processes, this is rarely seen with publishers and their newsrooms. This mirrors a common trait, witnessed also in other areas, for example gender equality or diversity: There is a gap between flaming commentary on the one hand and corresponding, transparent action on the other. Only a few companies have understood that this puts nothing less than their very credibility at stake.

So, what would help climate preservation is an activating journalism, supported by a commitment and mindset that is reflected in the entire organization, its products and practices. So much for the ideal. If you want or need to start a little smaller, start with a qualified, energetic, and outspoken climate correspondent. But he or she should have a seat at the table every day, not just in case of floods, storms, or fires. 

This column was first published in German on 16th February 2022 by Medieninsider.         

 

 

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Newsrooms that Care: why diversity and inclusion will define the future of journalism

Before Russia started the war in Ukraine, most efforts in the media industry centred around digital transformation. Let’s get that done and then tackle newsroom diversity; this was a common, if not always openly voiced narrative. Then came 24th February when Putin’s forces invaded Ukraine while starting a propaganda war at home. Rightly so, issues of press freedom, disinformation, the sheer protection of journalists’ working conditions and lives took centre stage. Diversity, gender equality? Let’s leave that one for better times, some have been tempted to say. But not so fast. Media organisations and managers should be aware of the fact that making newsrooms more diverse and inclusive will define the future of journalism and the industry. Not only is diversity at the core of digital transformation: Going digital means serving different audiences better and meeting them where they are. But it is also essential for an industry that increasingly suffers from brain drain and a talent crisis.

A report commissioned by the European Federation of Journalists published on 14th April 2022 makes the case for diversity and inclusion from different perspectives. It provides concise talking points for those who need arguments to push for diversity in their organizations or when talking to potential funders. The report can be downloaded free of charge here. 

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Interview: There is no willingness to pay in journalism

Digital transformation has put the business models of news organizations under pressure. More than ever media outlets want and need to make their customers pay for journalism and other products. This is a unique chance to build closer connections to audiences and learn about their needs. But when are they willing to pay? For Medieninsider, I talked to Florian Bauer, a professor for behavioral pricing at TU Munich’s TUM School of Management and runs the pricing consultancy Vocatus, about opportunities, strategies, common assumptions and the mistakes publishers make. 

“We advise against proactively justifying price increases, even for subscription prices.”

Many people have not yet made this shift, don’t you think?

“Nothing is worse than giving people something they don’t want.”

Most media offer their content in different subscription packages.

“In subscription management, the first customer transaction is only the beginning, not the end of the sales process.”

Why has the industry been asleep for so long?

“A subscription should not be a prison.”

Customers often want to be able to buy individual articles. As we know, this is not profitable for the publishers.

Florian Bauer is professor for behavioral pricing at TUM School of Management and director at the German pricing consultancy Vocatus.